Contact Divine Crafts India
Reach Out for Beautiful, Authentic Handmade and Handicraft Projects
Connect with Divine Crafts India’s talented team for authentic Handmade and Handicraft projects. Get expert advice, quick support, or request a quote today!
Complete Answers: Handicraft and Handmade FAQ
Your Most Common Handicraft and Handmade Questions Explained
Find clear, expert answers to the most frequently asked questions about handmade handicraft projects. Get all the facts about quality, delivery, and artisanship in one place.
Orders & Shipping
How long does it take for my handicraft order to be processed and shipped?
Orders are typically processed within 5–7 business days. Shipping within India usually takes 7–10 business days, while international deliveries can take 12–21 business days depending on the destination.
Do you provide tracking information for my order?
Yes, once your order is shipped, you will receive a tracking number via email. You can track your package easily on the courier partner’s website until it reaches your doorstep.
Are there options for express or expedited shipping?
We offer express and priority shipping options at an additional cost for urgent deliveries. Please specify your preferred shipping method during checkout or contact us for assistance.
What should I do if my package is lost or damaged during shipping?
If your order is lost or damaged, please contact our customer support within 48 hours of delivery with your order details and photos. We will assist you with a replacement or refund based on our policy.
Do you ship internationally and are there any customs or duties fees?
Yes, we ship worldwide. International customers are responsible for any customs duties and taxes applied upon arrival. Shipping costs and delivery times vary by country.
Product & Warranty
What warranty do Divine Crafts India products come with?
All products come with a 1-year limited warranty covering manufacturing defects in material and workmanship under normal use and care.
How do I claim a warranty for a defective product?
To claim a warranty, please contact our support team with your purchase receipt, product photos showing the defect, and a description. We’ll guide you through repair, replacement, or refund options.
Are damages caused by accidents or misuse covered under the warranty?
No, the warranty does not cover damages resulting from accidental damage, misuse, neglect, alteration, or normal wear and tear.
Can I get a replacement if my product arrives damaged in transit?
Yes, report any transit damage within 48 hours of delivery with photos. We will arrange for repair or replacement promptly, ensuring your satisfaction.
Does the warranty cover international purchases?
Yes, our warranty applies worldwide to products purchased directly from Divine Crafts India, but shipping for returns and repairs may be the buyer’s responsibility.