At Divine Crafts India, we aim to deliver your products safely and on time. This Shipping Policy explains our shipping methods, delivery timelines, charges, and responsibilities.
1. Shipping Coverage
- We deliver PAN-India across all major cities and towns.
- We also offer international shipping, subject to customs rules and delivery availability in the destination country.
2. Order Processing Time
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
3. Delivery Timelines
- Domestic Orders (India): 5–7 business days (standard shipping).
- Express Delivery (if available): 2–4 business days.
- International Orders: 10–20 business days depending on destination and customs clearance.
Please note: Delivery times are estimates and may vary due to courier delays, holidays, or unforeseen circumstances.
4. Shipping Charges
- PAN-India Delivery: Free shipping may be available on selected orders (conditions apply).
- International Delivery: Charges are calculated at checkout based on weight, destination, and courier rates.
- Any customs duties, VAT, or import taxes applicable in the destination country are the customer’s responsibility.
5. Order Tracking
- Once your order is dispatched, a tracking number and courier details will be shared via email/SMS.
- Customers can track the shipment online until it is delivered.
6. Packaging & Handling
All products are securely packaged to avoid damage during transit.
- Fragile items (such as idols, singing bowls, and instruments) are given extra protective packaging.
7. Damaged or Lost Shipments
If your order arrives damaged, please report it within 48 hours of delivery with photos of the packaging and product.
- If a package is lost in transit, we will assist with a replacement or refund after confirmation from the courier.
8. Delays
While we strive for timely delivery, Divine Crafts India is not liable for delays caused by courier services, customs procedures, strikes, or natural events beyond our control.
9. Contact Us
For shipping-related queries, contact us:
Divine Crafts India
🌐 Website: https://divinecraftsindia.com
📧 Email: info@divinecraftsindia.com
📞 Phone: +91-9899962288